itch.io

Thanks for sharing the link.

And thank you for considering it. It was the least I could do after raising the issue, I’m not the type to throw a stone and hide my hand. If I make a claim, it’s because I know I can back it up with facts.

I see that it’s an anime game. We get a wide range of reports for explicit anime content. There’s definitely a lot of questionable material there, but CSAM content is a very specific case that is handled with extreme priority and I would not consider this example that. In this example, I can see that the image that the person was trying to report is still freely accessible directly on Steam, so Steam appears to not have taken any moderation stance on it either. When someone is offended by a piece of content, they often come up with the most extreme language possible to describe it. That’s part of the struggle of processing user reports for fictional or drawn content. As a reminder, any imagery of real humans in sexual situations is explicitly prohibited and will result in an instant ban by our team.

Allow me to be frank and straightforward without beating around the bush. I hope you will take this as constructive feedback rather than empty criticism for its own sake, as my intention is to make a positive contribution to the platform. Having experience with what it takes to run a sizable organization, I certainly understand your position and the objective difficulty of evaluating fictional or drawn content in certain artistic styles.

As I mentioned, I have no intention of personally verifying the content in question because I deeply abhor and detest these themes. I refuse to view them even for the purpose of condemning or reporting them, unless I encounter them accidentally, in which case I definitely would.

However, regardless of whether the specific report turned out to be a false alarm or if the user described it in extreme terms, the main point remains: support should handle these kinds of reports with absolute priority and address the merits of the case as quickly as possible, even if only to clarify the stance and reassure the community. These issues are far too serious and sensitive to be left hanging or open to interpretation for extended periods.

Furthermore, a thread involving allegations of this severity should see a direct intervention and official response from an admin or staff member, rather than relying solely on a community moderator, who is certainly not at fault here, stating they can do no more than forward the report and that staff usually does not offer direct explanations. Clear and timely communication from staff is essential to protect the reputation of the platform and maintain user trust.

Again, I apologize for my bluntness, but this is precisely the opposite of what should happen, and I do not believe this is an unreasonable request, quite the contrary. Once again, I hope these words are received in the spirit they were intended, rather than as criticism for its own sake.

Regardless, we’ll review these pages to see if they’re in violation of our terms of service.

Thank you for taking the time to review the pages and for listening to my perspective. I really appreciate it.

This is not a tech support forum. That is the kind of thing I talk about. You have no insight. You talk like an AI that knows something about support forums, but not like a person that has been on Itch for many years.

The only resolving thing that was done and that will be done within forum posts on Itch, is forwarding of the ticket number to admins - which was already done long ago. Threads do not get resolved. Your argument’s premise relies on threads getting resolved and arguing from the view point that since that thread was not resolved, Itch staff would not act on reports.

I already replied to Leafo about this point yesterday. My answer remains the same for you, so I won’t repeat it again. If you’re okay with it and want to finally understand the point, great; if not, that’s fine too.

That is not quite what I was repling to, nor what I answered. You made the suggestion that Itch should implement and create a proactive and reactive response.

To which I replied that those are already in place. There is no arguing “against you” in that reply.

But when you backpaddled out of this, by claiming you already were aware of that, and when you brought up again that thread you saw, as a fact that Itch does nothing, only then I argued “against you”.

As I said, it doesn’t matter much whether systems like that are currently in place or not; what matters is that they clearly aren’t working as they should, including the biblical wait times to get a response from support. So fine, they exist, but they don’t work, meaning they should be properly implemented so it doesn’t look like the opposite. Is that clear enough now, or are you going to split hairs this time too? I guess you will, since that seems to be your modus operandi.

This is not a tech support forum. That is the kind of thing I talk about. You have no insight. You talk like an AI that knows something about support forums, but not like a person that has been on Itch for many years.

I’ve been a member for several years, but I had never really participated. I started getting active a couple of weeks ago when I published my project. That’s when I started becoming aware of how things actually stand.

P.S. Since I’m honestly sick of interacting with you, given how pointless these arguments are and your constant veiled accusations that I’m using AI to reply, I’ve blocked you, hoping the option applies to the forum as well so I won’t have to read your posts anymore. In case it doesn’t, let me say in advance that I’ll leave you with the last word (which I assume you’ll want to have) and I won’t reply to you again in the future (and I’d appreciate it, though I know I can’t enforce it, if you’d extend me the same courtesy). Thanks, and all the best.