itch.io

Which Konform version and operating system are you using? Can you log in to itch.io in another browser on the same device?

Download links on itch.io are signed URLs that expire after a while. If you pause a download or lose your connection, the link may have expired by the time you try to resume it.

If your connection keeps dropping or you want to pause and resume downloads, use the itch.io app. It fully supports pausing and resuming downloads, in addition to patched updates for games that upload patches.

We’re aware of the increased 429 errors. We’re frequently attacked by bots and crawlers, and we’re adjusting our security rules to try to limit fake traffic while letting real traffic through.

If you encounter that error, please try refreshing the page or loading it again in a little bit.

Check that your email app hasn’t changed or cut off part of the verification URL. itch.io will reject the URL if it’s been modified. Try copying the complete, original URL from the email and pasting it directly into your browser’s address bar.

Verification links also expire, so request a new verification email and use the link soon after it arrives.

If a fresh, unchanged link still says it’s invalid, let us know which email app and browser you’re using and the exact error text. Please don’t post the verification link or token.

Which exact Firefox version and operating system are you using? Does the Published row appear when you open either page in Firefox’s Troubleshoot Mode?

Which project is affected? Please share its public itch.io page URL.

The contact support link opens your email app rather than another webpage. If nothing happens, your browser may not have an email app set up. You can email support@itch.io directly from your usual email service.

Thanks, I checked the devlog. Those attachment rows list the files associated with the post rather than acting as download links. Buyers download updates from their purchase/download page; someone who bought without an account can use the link in their purchase email. More info: https://itch.io/docs/buying/already-bought

Could you share the public devlog URL where the patch attachment isn’t clickable?

Can you share the public sale URL and links to the games that are missing, along with the steps you used to add them to the Halloween Sale?

Your project is currently set to unlisted. In your project’s edit page, under Visibility & access, uncheck ‘Unlisted in search & browse’ and save. That setting prevents it from being indexed. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

This is expected with small bundle splits. We don’t process fractional cents, so any remaining cents are randomly distributed among the recipients. Individual purchases can differ from the exact percentage split; over many transactions, those differences are intended to even out.

What happens when you try to set up or use two-factor authentication? Please share the exact error text, but don’t post authentication codes, QR codes or recovery keys.

Can you share the URL of the other project, and the search or browse page where you’re checking for them?

If you have a build stuck processing now, can you share the public project URL, how long it has been processing, its size, and whether you uploaded through butler or the website?

How large is the file, and are you uploading through the website or butler? What happens when you try to contact support or create a forum topic, including any error message?

Can you link to one of the major-update devlogs you mean and the exact Recently Updated listing you’re checking?

MenCrush, Crown of the Forest Folk and Meorys are indexed now. Return to the Sea is still blocked because it’s marked as adult NSFW and set to “$0 or donate”. Optional donations count as accepting payments under the current restrictions. Change its pricing to “No payments” and save to make it eligible. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

More on the current restrictions: https://itch.io/t/5149036/reindexing-adult-nsfw-content

Your project is set to “$0 or donate”. Adult NSFW projects that accept payments, including optional donations, aren’t eligible for indexing at this time. To make it eligible, change pricing to “No payments” and save. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

More on the current restrictions: https://itch.io/t/5149036/reindexing-adult-nsfw-content

Both projects are currently blocked from indexing because they’re marked as adult NSFW and set to “$0 or donate”. Optional donations count as accepting payments under the current restrictions. Change pricing to “No payments” on each project and save to make them eligible. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

More on the current restrictions: https://itch.io/t/5149036/reindexing-adult-nsfw-content

Your project is set to “$0 or donate”. Adult NSFW projects that accept payments, including optional donations, aren’t eligible for indexing at this time. To make it eligible, change pricing to “No payments” and save. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

More on the current restrictions: https://itch.io/t/5149036/reindexing-adult-nsfw-content

I see you checked this earlier, but “Disable new downloads & purchases” is currently enabled on your project, which blocks indexing. Uncheck it under Visibility & access on the edit page and save. You can learn more about our indexing requirements here: https://itch.io/docs/creators/getting-indexed

Your project is set to “$0 or donate”. Adult NSFW projects that accept payments, including optional donations, aren’t eligible for indexing at this time. To make it eligible, change pricing to “No payments” and save. Our indexing guide: https://itch.io/docs/creators/getting-indexed More on the current restrictions: https://itch.io/t/5149036/reindexing-adult-nsfw-content

Your project is currently restricted and unlisted. If you want that page to appear in search and browse, set its visibility to Public and turn off the unlisted option under Visibility & access. You can learn more about indexing requirements here: https://itch.io/docs/creators/getting-indexed

There aren’t any files uploaded to this project yet, which is blocking indexing. Upload your game files and make sure the upload isn’t hidden. You can learn more about page requirements on our indexing guide: https://itch.io/docs/creators/getting-indexed

Your project is currently set to unlisted, which keeps it out of search and browse. Turn off the unlisted option under Visibility & access on the edit page and save. Our indexing guide: https://itch.io/docs/creators/getting-indexed

Your project currently has “Disable new downloads & purchases” checked, which is blocking indexing. Uncheck it under Visibility & access on the edit page and save. Our indexing guide: https://itch.io/docs/creators/getting-indexed

Can you share the public URLs of a couple of affected game pages, and say which browser and device you’re using? Does this happen in a web browser or in the itch app?